Career opportunities

At CardConnect, we share a collective drive about improving the future of payments.

Interested in joining our team?

We’re always looking for talented people to come on board and help us to improve the future of payments.

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  • CardPointe Support Specialist

    The CardPointe Support Specialist provides Tier 1 support for CardConnect's gateway products and software, as well as terminal activations and deployment. The specialist provides expertise in the day-to-day functionality of software and products while working closely with clients to determine their needs, gather relevant client data, customize and deliver training. This individual will also coordinate with the CardConnect team to ensure delivery of high quality products and customer service.

    Key Responsibilities:

    • Provide Tier 1 terminal support and troubleshooting for customers
    • Coordinate product demos as necessary
    • Support successful deployments of software and service products
    • Identify issues and solutions while working to solve problems
    • Build strong and effective customer relationships
    • Solicit customer requests for new features and services
    • Take appropriate steps to bring any open support cases to resolution in a timely manner

    Desired Skills and Expertise:

    • BS at accredited university preferred or comparable work experience
    • 2-3 years’ work experience preferred
    • Technically inclined, experience with web design and/or Software Development Life Cycle (SDLC) preferred
    • Detail-oriented, team player with exceptional organizational, problem solving and communication skills
    • Proficient in Microsoft Office Suite
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Merchant Solutions Representative

    The Merchant Solutions Representative is responsible for responding to customer inquiries accurately and in a time-sensitive manner. The representative will work both individually and in a team setting taking calls, emails and requests through an internal tracking system from clients and sales groups of CardConnect. *We are also currently looking for two bilingual (English / Spanish) candidates that can work a 12pm-9pm shift.

    Key Responsibilities:

    • Respond to phone calls, emails and requests from clients, sales partners and internal departments
    • Preform account updates, including bank account changes, demographic updates and pricing adjustments
    • Identify issues and solutions while working within the scope of responsibility to solve problems
    • Work collaboratively with other Merchant Solutions team members to resolve issues with the ability to escalate critical issues to management when necessary
    • Communicate with sales partners and internal departments to understand and relay questions and resolutions in regard to merchant processing


    Desired Skills and Expertise:

    • High school diploma required; college degree and ability to speak Spanish preferred
    • Detail-oriented, team player with exceptional organizational, problem solving and communication skills
    • Previous Customer Service and/or Data Entry experience -- financial services/banking industries preferred
    • Strong phone etiquette; call center experience preferred
    • Excellent time management skills with the ability to organize and manage multiple priorities and systems
    • Proficient in MS Word, MS Excel and MS outlook and familiar with Internet Explorer, Firefox and Chrome
    • Ability to type 80+ desired; 60 wpm required
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Software Test Engineer

    The Software Test Engineer (STE) role is central to the business and technology mission of CardConnect. Specifically, the STE will design, implement, execute and report on tests that exercise all aspects of CardConnect software during development projects and prior to implementation. It is expected that these tests will include considerable automation of Web Services (JSON/REST, SOAP) that can be integrated into the overall build and deployment process.

    Key Responsibilities:

    • Review requirements and other project documentation for completeness and testability given project scope and timeline
    • Develop, implement and execute appropriate tests within established project schedules so that an understanding of deliverable quality can be established
    • Contribute to the overall team automation approach by integrating tests into ‘lights out’ execution that is integrated into the build and deployment of software products
    • Communicate and document testing progress, results and other relevant information regarding the testing of systems and products to peers, leaders and product development teams
    • Maintain testing and other relevant project-related documentation in response to the ongoing improvement and evolution of products over time
    • Collaborate with other departments to advise on best practices for testing tools, strategy and techniques to integrate quality in the entire product life cycle
    • Establish subject-matter knowledge of all aspects regarding our payments solution systems

    Desired Skills and Expertise:

    • Positive 'can-do' attitude with a focus on team success
    • Effective and objective communicator, presenting facts without bias regarding assigned tasks
    • Strong time management skills with the organizational ability to multi-task
    • Ability to discern flexibility from compromise when it comes to testing software as a profession
    • Working knowledge of testing web applications that are integrated with SQL databases
    • Demonstrated experience with Web Services automation of REST, SOAP, JSON and SSL-related systems
    • Background in process development regarding test automation
    • Ability to troubleshoot technical issues when assembling concise, complete and actionable defect reports
    • Proficient with Windows and Linux operating systems
    • Knowledge of Continuous Integration Frameworks such as Jenkins and GoCD
    • Established application of critical and systems thinking to the detailed testing of business systems
    • Some knowledge of electronic payment products and providers -- functional and technica
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Sales Consultant

    We are looking for a results-driven Sales Consultant to be responsible for all sales activities, from lead to active accounts. The Sales Consultant is expected to make 50 calls per day and have 90 minutes of talk time with potential leads. The successful candidate is expected to meet or exceed company standards, achieve sales goals and consistently meet clients’ expectations.

    Key Responsibilities:

    • Identify new opportunities within referral sources and follow up in a timely manner
    • Focus on building a pipeline while juggling daily follow up calls and last minute tasks
    • Maintain relationships with referral partners
    • Work with merchants and industry partners in a variety of different fields
    • Ensure all client information is correct and up-to-date within the CRM database
    • Remain knowledgeable on CardConnect products and services while staying up-to-date on current events within an evolving industry
    • Some travel may be required to acquire new leads and make productive contact with existing clients

    Desired Skills and Expertise:

    • Strong interpersonal skills
    • Excellent written and oral communication skills
    • Must be able to work independently to achieve sales goals
    • Prior experience with cold calling and/or generating sales and leads in a corporate environment is a plus
    • Proven history of self-motivation with a drive to excel
    • Coachable and willing to learn new methods and procedures
    • Ability to adapt to ongoing structural changes within a small/mid-sized company
    • Must be organized with exceptional time management skills
    • Must be team oriented and possess a professional demeanor in a corporate environment
    • PC-literate with Microsoft Office Suite experience in Excel, Word, Power Point and Outlook
    • Location

      Honolulu, HI

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Senior Java Software Engineer

    The Software Engineering role is central to the business mission of CardConnect. The developer will architect, develop, test and support the software components that implement the features and functions that differentiate CardConnect from other payment processors. This role requires initial and continued education on all Payment Card Industry features, functionality, specifications and standards. A mindset of heightened security is instrumental in the success of this role and CardConnect’s technology solution.

    Tasks and Responsibilities

    • Develop software in the Java language, as well as maintain and extend associated automated test cases while working closely with Quality Assurance
    • Understand the order-to-cash payment process supported by CardConnect products
    • Maintain familiarity with the security requirements imposed by the PCI-DSS standard, focusing on the OWASP Top Ten
    • Provide support to Project Managers for customer development, installations, updates and problem resolution
    • Manage payment card clearinghouse certifications for assigned projects
    • Review and propose refinements to CardConnect SDLC/CI/CD processes
    • Maintain a high level of organization and attention to detail
    • Preform risk/cost/resource analysis on new development requirements
    • Participate in internal development and testing of new product features and bug fixes, as well as the overall development process

    Skills and Experience

    • Proficiency with Windows and Linux operating systems required
    • Proficiency with Internet Networking require
    • Data layer design/query optimization knowledge, MySQL/JP
    • A willingness to learn installation requirements and user functionality of CardConnect products
    • Desired skills:
      • PCI experience/ISO 8583
      • Web services, REST & SOAP
      • Hardware/Device Integration experience
      • C# Experience
      • Encryption and HSM (Hardware Security Module)
      • WebSockets
      • Sockets over TCP
      • Apache Camel
      • 3rd party integrations
      • JBoss AS
      • Direct customer interaction/projects
      • Bi-directional database replication
      • Oracle ERP/SAP
      • HazelCast

    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Integrated Support Specialist

    The Integrated Support Specialist is responsible for actively driving and managing the operational stage of the sales process, working in conjunction with the Sales and Integration teams as the key resource in advancing potential customers through the integration phases and providing support ongoing. The Integrated Support Specialist must be able to articulate technology and processes to both business and operational users. The candidate must be able to proactively manage the sales process and ensure timely delivery throughout, while also establishing and maintaining strong relationships throughout the sales cycle - both internally and externally.

    Tasks and Responsibilities

    • Deliver product demonstrations
    • Support and build upon customer relationships
    • Maintain reporting and execute internal audits
    • Partner-facing operational resource (before, during and after integration)
    • Act as an internal and external liaison to achieve results
    • Assist in building out support functions
    • Perform other tasks as needed

    Skills and Experience

    • Integrated payments experience is a must
    • Must be self-motivated with a proven track record in the technology industry
    • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
    • Must possess strong presentation skills and be able to communicate professionally in written responses to emails, verbal responses on phone calls and when submitting reports
    • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
    • Extreme attention to detail

    • Location

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Sales Consultant

    ROLE:

    We are looking for a results driven Sales Consultant to be responsible for all sales activities from lead to active account. The Sales Consultant is expected to make 50 calls per day and have 90 minutes of talk time with potential leads. The successful candidate will meet or exceed company standards, achieve sales goals and consistently meet clients’ expectations.

    TASKS AND RESPONSIBILITIES:

    • Responsible for identifying new opportunities within referral sources and following up within a timely manner
    • Focus on building a pipeline while juggling daily follow up calls and last minute tasks
    • Prior experience with cold calling and/or generating sales and leads in a corporate environment
    • Maintain relationships with referral partners and comfortable working with C level professionals
    • Responsible for working with merchants and industry partners in a variety of different fields
    • Ensure all client information is correct and up to date within the CRM database
    • Remain knowledgeable on products and services offered while staying up to date on current events within an evolving industry
    • Some travel may be required to acquire new leads and make productive contact with existing clients
    • Excel at negotiation and be a quick problem solver
    • Desire to exceed the industry average of sales goals on a consistent basis

    SKILLS AND EXPERIENCE:

    • Strong interpersonal skills and excellent written and oral communication
    • Must be able to work independently to achieve sales goals
    • Proven history of being self-motivated with drive to excel
    • Coachable and willing to learn new methods and procedures
    • Ability to adapt to ongoing structural changes within a small/mid-sized company
    • Must be organized and have good time management skills
    • Must be team oriented and possess a professional demeanor in a corporate environment
    • PC literate with Microsoft Office Suite experience in Excel, Word, Power Point and Outlook

    BENEFITS:

    • Vanguard 401(k) program with up to 4% company match
    • Paid Parental Leave
    • Tuition Reimbursement
    • Free snacks, drinks, premium coffee and weekly free lunches
    • Comprehensive medical, dental, and vision insurance plan
    • Location

      Kansas City, KS

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Oracle Developer

    At CardConnect, we’re totally focused on innovating tech in the payments industry. As an Oracle ETL developer, you will join a small cross-functional team working on data integrations, analysis and reporting.

    We’re looking for someone who is passionate about data and its impact on business needs and has some hands on experience with PL/SQL kit. Our culture is high energy – so ideal candidates must have an ability to assume ownership with the guts to try, fail and then recover. Bring your ideas, intellect and passion for your work and help us deliver solutions from design concept to deployment.

    This role will have internal visibility so understanding the business and industry is just as important as technical skills; come be an impact player for us.

    Tasks and Responsibilities

    • Manage and enhance batch file processes
    • Develop PL/SQL packages, procedures and functions for parsing flat files
    • Perform data analysis to support business needs
    • Work cross-organizationally in a fast paced environment

    Skills and Experience

    • 1-3 years of experience developing Oracle PL/SQL objects
    • Demonstrated ability to work independently with minimal oversight and vague requirements
    • Ability to shift gears quickly
    • Must be a team player
    • Finance background is a plus
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Implementation Specialist

    The Implementation Specialist is responsible for executing new software integrations with prospective channel partners and diagnosing issues throughout the integration process. S/he will provide ongoing, post-integration support as an escalation path for independent software vendors (ISVs). The Implementation Specialist must be able to articulate technology and processes to both business and operational users, while proactively managing the integration process and ensuring timely delivery throughout.

    Tasks and Responsibilities

    • Support new integrations - including configurations, testing and troubleshooting
    • Maintain new ISV pipeline and deliver to target go-live dates
    • Act as a liaison - both internally and externally - to achieve results
    • Think creatively and assist in diagnosing issues
    • Perform other tasks as needed

    Skills and Experience

    • Integrated payments experience is preferred
    • Technical background or inclination is required
    • Must be self-motivated with a proven track record in the technology industry
    • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
    • Organized and analytical; able to eliminate sales obstacles through creative and adaptive approaches
    • Extreme attention to detail
    • Location

      King of Prussia, PA Denver, CO

    • Type

    • Salary

    • Interested in this position?

  • Integrated Support Specialist

    The Integrated Support Specialist is responsible for quarterbacking the independent software vendor (ISV) onboarding process from the time a partner decides to integrate with CardConnect through the life of the relationship. The successful candidate will manage the ISV pipeline and drive various teams through proactive communication. The Integrated Support Specialist must be able to articulate processes to both business and operational users while also providing ongoing support to external partners for operational issues and questions. S/he must be able to establish and maintain strong relationships throughout the sales cycle - both internally and externally.


    Tasks and Responsibilities

    • Articulate internal processes to external partners
    • Support ISV relationships
    • Maintain reporting and execute internal audits
    • Act as a liaison - internally and externally - to achieve results
    • Think creatively and assist in building out support functions
    • Perform other tasks as needed

    Skills and Experience

    • Integrated payments experience is a required
    • Must be self-motivated with a proven track record in the technology industry
    • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
    • Must possess strong presentation skills and be able to communicate professionally in written and oral communication
    • Organized and able to eliminate sales obstacles through creative and adaptive approaches
    • Extreme attention to detail
    • Ability to think outside the box while also being process oriented
    • Location

      Denver, CO

    • Type

    • Salary

    • Interested in this position?

  • Product Integration & Support Specialist

    (Entry Level Position) The Junior Product Integration and Support Specialist provides technical support for customers integrating to CardConnect’s products and services. Primary responsibilities include software integration, support, testing and problem resolution. The successful candidate will work closely with clients and colleagues to determine their needs, gather relevant data, coordinate, customize and deliver training and interface with the software development teams to ensure delivery of high quality products and service.

    Key Responsibilities

    • Manage/support the client software integration process from testing through to go-live
    • Perform periodic tests (using SoapUI, Eclipse, etc.) during troubleshooting
    • Demonstrate strong troubleshooting skills with the ability to formulate unique and viable solutions
    • Create, track and resolve customer support tickets
    • Be flexible and prepared to work in a changing environment, as business needs dictate
    • Attend team meetings, providing status updates for work being performed
    • Monitor for alerts and investigate alerts reported
    • Answer customer support requests and provide necessary product technical support
    • Proactively manage issues to a successful conclusion, following up as necessary
    • Run database queries against MySQL and Oracle databases
    • Check system and application logs using Kibana and SSH tunneling

    Desired Skills and Experience

    • B.S. in Computer Science or related engineering field, or equivalent practical experience
    • A positive attitude towards learning new concepts and working with others
    • Solid oral, written, presentation and interpersonal communication skills
    • Experience with supporting customers, sales teams and/or developers
    • Excellent troubleshooting skills
    • Ability to provide after-hours support on an as-needed basis
    • System Administration experience in Linux environments (navigation, sudo, vi)
    • Experience using queries with MySQL and Oracle database technologies
    • Knowledge of networking fundamentals, including TCP/IP over LAN, WAN and VPN
    • An added bonus if you have experience with:
      • Web technologies such as HTTP, HTML and XML and experience with web services (RESTful and SOAP)
      • Knowledge of payment card processing systems
      • Scripting language(s) such as Python, Ruby, bash, PHP, JavaScript
      • Compiled/typed language(s) such as Java, .NET/C#, C/C++
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Technology Internship

    The CardConnect Tech internship program offers the opportunity to gain hands-on experience working for a technically advanced organization. You will work with a team of CardConnect Tech professionals using leading-edge systems and tools to create innovative solutions. You will also have the opportunity to learn more about CardConnect and future job opportunities with us as we learn more about you. The Tech Intern will have responsibilities in the area of day-to-day operational support including opportunities to work on projects.

    The Tech Intern will work to support a variety of departments including:

    • Software Testing
    • Application Support
    • Business and Systems Analysis

    • Information Security
    • Network and Infrastructure Support
    • Networks
    • Programming
    • Project Management
    • Web Development
    • Enterprise Development and Analysis for Oracle/SAP

    Skills and Experience

    • Pursuing a Computer Science, MIS or CIS Bachelor’s Degree

    • Working knowledge of Information Technology, PC’s, servers and networks

    • Professional communication and presentation skills
    • Self-motivated
    • Collaborative mindset
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

    • Interested in this position?

  • Data Entry Specialist – Financial Services

    CardConnect’s Boarding / Implementation Representatives are responsible for taking merchant applications submitted from our sales groups and entering them into the appropriate network, allowing merchants to be able to accept credit card payments. The representatives are also responsible for building terminal and software downloads for the sales groups to connect to the credit card processing service.

    Key Responsibilities:

    • Demonstrate knowledge of pricing policies, network systems for account setup and features / functionality, as well as CardConnect’s internal offerings
    • Communicate with sales partners about issues with new account setups and terminal or software downloads
    • Research with account vendors to resolve exceptions and issues with new account setups
    • Transcribe information from merchant applications into the appropriate networks to set up merchant accounts
    • Communicate with sales partners and internal departments about the functionality of the various networks and assist members with finding the correct network and setup for specific terminals and software
    • Perform verification (quality control) on merchant setups and terminal / software configurations

    Desired Skills and Expertise:

    • High school Diploma required; college degree preferred
    • Detail-oriented, team player with exceptional organizational, problem solving and communication skills
    • Previous customer service and / or data entry experience in financial services or banking industries preferred
    • Ability to understand several different systems and adjust to changing policies and procedures
    • Proficient in MS Word, MS Excel and MS outlook and familiar with Internet Explorer, Firefox and Chrome
    • Ability to type 80+ desired; 60 wpm required
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Systems Administrator

    CardConnect’s technology infrastructure department is seeking a Systems Administrator. The right candidate will be a self-starting, results-driven achiever capable of driving multiple projects at a time. This position requires assisting product development and testing teams, supporting production platforms and participating in on-call rotations. The ideal candidate should have a strong technical background and be comfortable learning new technologies as the landscape evolves. Exceptional troubleshooting skills are critical.

    Key Responsibilities:

    • Provide support for:
      • Our constantly evolving product teams
      • Our production applications and platforms, including on-call rotations
      • Our information security programs, including patching systems
    • Assist the Infrastructure team with the design of future platforms

    Desired Skills and Expertise:

    • Redhat Linux, preferably including Satellite
    • VMware
    • Netapp
    • Cisco UCS
    • F5 load balancers
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Senior Direct Sales Advisor

    CardConnect is now welcoming sales professionals with a proven track record of merchant card sales to our exclusive W2 direct sales team of 'CardConnect Aces'

    • Vested Upon Hire
    • Lifetime Residuals at 50% (With optional 50% Signing Bonus + 25% Residual + No True Ups after 6 months)
    • Core Processor with Multiple Platforms and More Software Integrations
    • Minimal Internal Cost
    • Automated Referral Partner Splits
    • Electronic Automated Boarding
    • Full Medical/Dental/401k
    • No Reporting Requirements
    • No Monthly Minimums
    • Freedom to Soar!


    As a CardConnect Ace, you’ll report directly to Senior Vice President of Direct Sales, David O’Day to earn the bigger piece of the pie you deserve without the burden of middle managers (or micromanagement). After all, we all know that removing the middleman will always improve your business.

    You’ll also sell cutting edge, nimble technology with more integrations, more advantages and more residuals to grow your bottom line faster!

    Apply now.

    • Location

      Remote

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Product Associate

    Cardconnect’s Product Team is seeking a Product Associate to help grow our existing payments platform, as well as drive the delivery of future enhancements. The Product Associate will be a detail oriented, persistent achiever who is capable of attending to multiple projects at a time. While collaborating with various internal and external groups, the successful candidate will become a conduit of information within various feedback loops.

    Key Responsibilities:

    • Research, plan and drive the execution of product features and enhancements throughout the product lifecycle
    • Collaborate with internal stakeholders across the organization to ensure delivery of product enhancements that align with CardConnect's strategies and goals
    • Collect information on the needs of our partners and their merchants; perform market and competitor analyses to make data driven decisions
    • Define and prioritize the business requirements for our gateway and associated payment solutions
    • Build and maintain use cases, user stories and personal narratives around the products and communicate them effectively to build consensus and coordination of schedules with project managers, engineers, business analysts and team leads to deliver high-quality features
    • Ensure clear articulation of a unified position and message for the products through coordination with Engineers, Marketing and Technical Authors

    Desired Skills and Expertise:

    • B.S. in Computer Science or related engineering field, or equivalent practical experience
    • Experience in a client-facing roles
    • Excellent written and verbal communication skills (fluency and high proficiency in English)
    • Proficiency with MySQL and Oracle database technologies for reporting and analytical purposes
    • Ability to quickly analyze and understand technical concepts, with a comfortability in explaining details to a range of audiences
    • Persistence during long project and development lifecycles - ability to work and prioritize independently
    • Strong interest in new and innovative Web-based technologies
    • An added bonus if you have experience with:
      • Product Management, Business Analysis, or product-related analytics in a growth stage internet or software company
      • Knowledge of payment card processing systems
      • Experience with RESTful web services
      • Scripting language(s) such as Python, Ruby, bash, PHP or JavaScript
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

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