Career opportunities

At CardConnect, we share a collective drive about improving the future of payments.

Interested in joining our team?

We’re always looking for talented people to come on board and help us to improve the future of payments.

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  • Merchant Solutions Representative

    The Merchant Solutions Representative is responsible for responding to customer inquiries accurately and in a time-sensitive manner. The representative will work both individually and in a team setting taking calls, emails and requests through an internal tracking system from clients and sales groups of CardConnect.

    Key Responsibilities:

    • Respond to phone calls, emails and requests from clients, sales partners and internal departments
    • Preform account updates, including bank account changes, demographic updates and pricing adjustments
    • Identify issues and solutions while working within the scope of responsibility to solve problems
    • Work collaboratively with other Merchant Solutions team members to resolve issues with the ability to escalate critical issues to management when necessary
    • Communicate with sales partners and internal departments to understand and relay questions and resolutions in regard to merchant processing


    Desired Skills and Expertise:

    • High school diploma required; college degree preferred
    • Detail-oriented, team player with exceptional organizational, problem solving and communication skills
    • Previous Customer Service and/or Data Entry experience -- financial services/banking industries preferred
    • Strong phone etiquette; call center experience preferred
    • Excellent time management skills with the ability to organize and manage multiple priorities and systems
    • Proficient in MS Word, MS Excel and MS outlook and familiar with Internet Explorer, Firefox and Chrome
    • Ability to type 80+ desired; 60 wpm required
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • CardPointe Support Specialist

    The CardPointe Support Specialist provides Tier 1 support for CardConnect's gateway products and software, as well as terminal activations and deployment. The specialist provides expertise in the day-to-day functionality of software and products while working closely with clients to determine their needs, gather relevant client data, customize and deliver training. This individual will also coordinate with the CardConnect team to ensure delivery of high quality products and customer service.

    Key Responsibilities:

    • Provide Tier 1 terminal support and troubleshooting for customers
    • Coordinate product demos as necessary
    • Support successful deployments of software and service products
    • Identify issues and solutions while working to solve problems
    • Build strong and effective customer relationships
    • Solicit customer requests for new features and services
    • Take appropriate steps to bring any open support cases to resolution in a timely manner

    Desired Skills and Expertise:

    • BS at accredited university preferred or comparable work experience
    • 2-3 years’ work experience preferred
    • Technically inclined, experience with web design and/or Software Development Life Cycle (SDLC) preferred
    • Detail-oriented, team player with exceptional organizational, problem solving and communication skills
    • Proficient in Microsoft Office Suite
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Software Test Engineer

    The Software Test Engineer (STE) role is central to the business and technology mission of CardConnect. Specifically, the STE will design, implement, execute and report on tests that exercise all aspects of CardConnect software during development projects and prior to implementation. It is expected that these tests will include considerable automation of Web Services (JSON/REST, SOAP) that can be integrated into the overall build and deployment process.

    Key Responsibilities:

    • Review requirements and other project documentation for completeness and testability given project scope and timeline
    • Develop, implement and execute appropriate tests within established project schedules so that an understanding of deliverable quality can be established
    • Contribute to the overall team automation approach by integrating tests into ‘lights out’ execution that is integrated into the build and deployment of software products
    • Communicate and document testing progress, results and other relevant information regarding the testing of systems and products to peers, leaders and product development teams
    • Maintain testing and other relevant project-related documentation in response to the ongoing improvement and evolution of products over time
    • Collaborate with other departments to advise on best practices for testing tools, strategy and techniques to integrate quality in the entire product life cycle
    • Establish subject-matter knowledge of all aspects regarding our payments solution systems

    Desired Skills and Expertise:

    • Positive 'can-do' attitude with a focus on team success
    • Effective and objective communicator, presenting facts without bias regarding assigned tasks
    • Strong time management skills with the organizational ability to multi-task
    • Ability to discern flexibility from compromise when it comes to testing software as a profession
    • Working knowledge of testing web applications that are integrated with SQL databases
    • Demonstrated experience with Web Services automation of REST, SOAP, JSON and SSL-related systems
    • Background in process development regarding test automation
    • Ability to troubleshoot technical issues when assembling concise, complete and actionable defect reports
    • Proficient with Windows and Linux operating systems
    • Knowledge of Continuous Integration Frameworks such as Jenkins and GoCD
    • Established application of critical and systems thinking to the detailed testing of business systems
    • Some knowledge of electronic payment products and providers -- functional and technica
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Sales Consultant

    We are looking for a results-driven Sales Consultant to be responsible for all sales activities, from lead to active accounts. The Sales Consultant is expected to make 50 calls per day and have 90 minutes of talk time with potential leads. The successful candidate is expected to meet or exceed company standards, achieve sales goals and consistently meet clients’ expectations.

    Key Responsibilities:

    • Identify new opportunities within referral sources and follow up in a timely manner
    • Focus on building a pipeline while juggling daily follow up calls and last minute tasks
    • Maintain relationships with referral partners
    • Work with merchants and industry partners in a variety of different fields
    • Ensure all client information is correct and up-to-date within the CRM database
    • Remain knowledgeable on CardConnect products and services while staying up-to-date on current events within an evolving industry
    • Some travel may be required to acquire new leads and make productive contact with existing clients

    Desired Skills and Expertise:

    • Strong interpersonal skills
    • Excellent written and oral communication skills
    • Must be able to work independently to achieve sales goals
    • Prior experience with cold calling and/or generating sales and leads in a corporate environment is a plus
    • Proven history of self-motivation with a drive to excel
    • Coachable and willing to learn new methods and procedures
    • Ability to adapt to ongoing structural changes within a small/mid-sized company
    • Must be organized with exceptional time management skills
    • Must be team oriented and possess a professional demeanor in a corporate environment
    • PC-literate with Microsoft Office Suite experience in Excel, Word, Power Point and Outlook
    • Location

      Honolulu, HI

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Retention Specialist

    The Retention Specialist will be responsible for identifying and initiating all retention strategies, both proactive and reactive, within the Direct Sales division of CardConnect. Experience in sales and account management is required. This position will be working in a high volume sales environment.

    Tasks and Responsibilities

    • Conduct a rate analysis for at-risk merchants to ensure they stay with CardConnect
    • Follow up on closed accounts and win back former merchants
    • Upsell existing merchant base with other products CardConnect offers
    • Research competitors' offers to best ensure CardConnect is providing our merchants the best solutions
    • Identify top reasons as to why merchants are leaving and produce solutions to decrease attrition
    • Work with Business Development Managers to communicate retention plans to referral partners

    Skills and Experience

    • Experience in the payments industry preferred
    • Proven strength with account management in a high volume sales environment
    • Excellent mathematical and analytical skills
    • Strong attention to detail and organizational skills
    • Mastery of Microsoft Office
    • Superior interpersonal communication with a customer service mindset
    • Location

      Kansas City, KS

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Senior Java Software Engineer

    The Software Engineering role is central to the business mission of CardConnect. The developer will architect, develop, test and support the software components that implement the features and functions that differentiate CardConnect from other payment processors. This role requires initial and continued education on all Payment Card Industry features, functionality, specifications and standards. A mindset of heightened security is instrumental in the success of this role and CardConnect’s technology solution.

    Tasks and Responsibilities

    • Develop software in the Java language, as well as maintain and extend associated automated test cases while working closely with Quality Assurance
    • Understand the order-to-cash payment process supported by CardConnect products
    • Maintain familiarity with the security requirements imposed by the PCI-DSS standard, focusing on the OWASP Top Ten
    • Provide support to Project Managers for customer development, installations, updates and problem resolution
    • Manage payment card clearinghouse certifications for assigned projects
    • Review and propose refinements to CardConnect SDLC/CI/CD processes
    • Maintain a high level of organization and attention to detail
    • Preform risk/cost/resource analysis on new development requirements
    • Participate in internal development and testing of new product features and bug fixes, as well as the overall development process

    Skills and Experience

    • Proficiency with Windows and Linux operating systems required
    • Proficiency with Internet Networking require
    • Data layer design/query optimization knowledge, MySQL/JP
    • A willingness to learn installation requirements and user functionality of CardConnect products
    • Desired skills:
      • PCI experience/ISO 8583
      • Web services, REST & SOAP
      • Hardware/Device Integration experience
      • C# Experience
      • Encryption and HSM (Hardware Security Module)
      • WebSockets
      • Sockets over TCP
      • Apache Camel
      • 3rd party integrations
      • JBoss AS
      • Direct customer interaction/projects
      • Bi-directional database replication
      • Oracle ERP/SAP
      • HazelCast

    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Integrated Support Specialist

    The Integrated Support Specialist is responsible for actively driving and managing the operational stage of the sales process, working in conjunction with the Sales and Integration teams as the key resource in advancing potential customers through the integration phases and providing support ongoing. The Integrated Support Specialist must be able to articulate technology and processes to both business and operational users. The candidate must be able to proactively manage the sales process and ensure timely delivery throughout, while also establishing and maintaining strong relationships throughout the sales cycle - both internally and externally.

    Tasks and Responsibilities

    • Deliver product demonstrations
    • Support and build upon customer relationships
    • Maintain reporting and execute internal audits
    • Partner-facing operational resource (before, during and after integration)
    • Act as an internal and external liaison to achieve results
    • Assist in building out support functions
    • Perform other tasks as needed

    Skills and Experience

    • Integrated payments experience is a must
    • Must be self-motivated with a proven track record in the technology industry
    • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
    • Must possess strong presentation skills and be able to communicate professionally in written responses to emails, verbal responses on phone calls and when submitting reports
    • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
    • Extreme attention to detail

    • Location

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Underwriter

    The Underwriter is responsible for assessing the risk of merchant applications and ensuring our standards for applications and risk are followed. The successful candidate will utilize processes, procedures, standards, as well as intuition to make sound decisions that have the correct risk outcomes for CardConnect. S/he will also communicate with sales partners and third parties when necessary to ensure the timely processing of all applications.

    Tasks and Responsibilities

    • Track and monitor incoming applications through the Underwriting process to ensure they are processed within SLA
    • Verify quality standards of all applications
    • Validate new application Taxpayer Identification Numbers
    • Pull Experian business and personal credit profiles
    • Utilize 3rd party resources to verify business operations and demographics
    • Screen all applicants through OFAC
    • Screen new applications through MasterCard Connect / MATCH
    • Communicate with sales partners, merchants and processors to resolve Risk/Underwriting inquiries or issues
    • Review application documentation and reports to assess credit risk exposure to CardConnect and make sound decisions
    • Assist with short and long term projects as assigned

    Skills and Experience

    • BS at accredited university preferred
    • 2‐3 years work experience preferred
    • Experience/knowledge of credit reporting (individual and business)
    • Strong communication skills
    • Excellent client relationship building skills
    • Knowledge of Card Brand rules and regulations is preferred
    • Proficient in Microsoft Office Suite
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Sales Consultant

    ROLE:

    We are looking for a results driven Sales Consultant to be responsible for all sales activities from lead to active account. The Sales Consultant is expected to make 50 calls per day and have 90 minutes of talk time with potential leads. The successful candidate will meet or exceed company standards, achieve sales goals and consistently meet clients’ expectations.

    TASKS AND RESPONSIBILITIES:

    • Responsible for identifying new opportunities within referral sources and following up within a timely manner
    • Focus on building a pipeline while juggling daily follow up calls and last minute tasks
    • Prior experience with cold calling and/or generating sales and leads in a corporate environment
    • Maintain relationships with referral partners and comfortable working with C level professionals
    • Responsible for working with merchants and industry partners in a variety of different fields
    • Ensure all client information is correct and up to date within the CRM database
    • Remain knowledgeable on products and services offered while staying up to date on current events within an evolving industry
    • Some travel may be required to acquire new leads and make productive contact with existing clients
    • Excel at negotiation and be a quick problem solver
    • Desire to exceed the industry average of sales goals on a consistent basis

    SKILLS AND EXPERIENCE:

    • Strong interpersonal skills and excellent written and oral communication
    • Must be able to work independently to achieve sales goals
    • Proven history of being self-motivated with drive to excel
    • Coachable and willing to learn new methods and procedures
    • Ability to adapt to ongoing structural changes within a small/mid-sized company
    • Must be organized and have good time management skills
    • Must be team oriented and possess a professional demeanor in a corporate environment
    • PC literate with Microsoft Office Suite experience in Excel, Word, Power Point and Outlook

    BENEFITS:

    • Vanguard 401(k) program with up to 4% company match
    • Paid Parental Leave
    • Tuition Reimbursement
    • Free snacks, drinks, premium coffee and weekly free lunches
    • Comprehensive medical, dental, and vision insurance plan
    • Location

      Kansas City, KS

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Manager, Financial Institution Sales

    This individual is responsible for managing and optimizing revenue growth within their assigned portfolio by partnering directly with Financial Institutions to develop qualified leads and new merchant services relationships. Primary responsibilities include creating and driving marketing and call campaigns, initiating incentive programs to drive partner engagement and coordinating sales support and collateral needs. The Director, Financial Institution Sales will work closely with partners to determine their needs, gather relevant data, coordinate and customize in order to maximize the number of qualified leads and new merchant services relationships.

    Tasks and Responsibilities

    • Develop unique and creative channel strategies to increase level of production from assigned portfolio
    • Drive revenue from existing partnerships and develop new opportunities
    • Continually review revenue targets to identify opportunities for organic growth
    • Attend conferences and trade shows to maximize corporate presence and identify new business opportunities
    • Present and convey business solutions to the “C-level” suite, finance, technical, business development and payment executives to successfully close net-new business
    • Maintain a high degree of integrity in all interactions with customers and internal/external partners that meet CardConnect’s core values

    Skills and Experience

    • 5+ years of proven sales/business development experience growing and optimizing portfolios
    • 2+ years of experience in the payments industry
    • Excellent presentational skills with small groups and management
    • Strong interpersonal skills and excellent written and oral communication
    • Team oriented with the ability to adapt to ongoing structural changes within a small/mid-sized company
    • Travel is required approximately 25% of the time

    • Location

      King of Prussia, PA Remote

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Corporate IT Systems Administrator

    If you want to experience working in an exciting and fast-paced startup environment, CardConnect is the place for you. Everyday, more than 65,000 businesses, ranging from Fortune 500 companies to youthful startups, use CardConnect to securely process and manage their transactions.

    Tasks and Responsibilities

    • Perform all Systems Windows Administrator duties and support the integration of new technologies into new and existing systems.
    • Assist with implementing new procedures for both Sys Admins and end users
    • Perform Helpdesk duties such as answering support calls/tickets and deploying/moving end user equipment, including monitors, docking stations and printers
    • Implement conference room equipment and configurations
    • Perform administrative tasks and implementation of improved procedures for an active directory across multiple networks
    • Create 'how to' and systems documentation for both the administrative team and end users
    • Assist with creating IT procedures to improve workflows such as on-boarding/off-boarding employees, equipment deployments, etc.
    • Ability to take on and complete multiple technical related projects
    • Ability to take ownership and work on projects independently
    • Perform occasional after hour tasks, including but not limited to restarting systems, system upgrades, hardware maintenance, office equipment maintenance, etc.
    • Install, connect, configure, troubleshoot and perform routine maintenance of operating system, software, hardware, third party devices and firmware on systems located on multiple networks
    • Perform security patches and upgrades, and well as deployments and maintenance of HP and Xerox MFP Printers

    Skills and Experience

    • Strong analytical and decision-making skills with the ability to participate in technical meetings
    • Ability to work with others on a team, regardless of the task
    • Ability to lift 60+ pounds
    • High School Diploma
    • 3+ Years’ experience with the following:
      • Supporting end users over the phone and through helpdesk tickets
      • Configuration and Support of Windows 2008 – 2016 Server instances
      • Configuration and support of Active Directory Domain Controllers and DHCP Servers
      • Hybrid Office 365 deployment
      • Virtual Infrastructures such as VM Ware ESXi and Vcenter
      • Cisco Network products
      • Backup solutions such as VEEAM or Backup Exec
      • IBM BigFix
      • WDS/MDT OS deployment suites
      • VOIP Phone Systems and Call Centers
      • Deploying Windows 10 and implementing best practices such as Full-Disk Encryption
      • Software and Purchasing management
      • Network patch panels
      • Active Directory and Group Policy

    Preferred Qualifications

    • College or Technical School Degree in Systems administration or equivalent
    • Experience working with Atlassian products such as Jira, Confluence and BitBucket
    • Experience working with software packaging tools such as AppDeploy, OCRA, and BigFix
    • Experience with Microsoft MBAM
    • Experience working with Shoretel VOIP Phone System
    • Experience working with Aerohive WiFi Aps
    • Experience with Barracuda Email Archiver
    • Experience working in a Office 365 Hybrid environment
    • Experience with TEEM Conference room booking software
    • Experience with office signage and video distribution systems
    • Experience with BitDefender BitGravity EndPoint Suite
    • Experience working with Manage Engine Service Desk Plus
    • Experience with Video Surveillance and Card Reader access systems
    • Location

      King of Prussia, PA

    • Type

      full-time

    • Salary

      Competitive

    • Interested in this position?

  • Integrated Support Specialist

    The Integrated Support Specialist is responsible for quarterbacking the independent software vendor (ISV) onboarding process from the time a partner decides to integrate with CardConnect through the life of the relationship. The successful candidate will manage the ISV pipeline and drive various teams through proactive communication. The Integrated Support Specialist must be able to articulate processes to both business and operational users while also providing ongoing support to external partners for operational issues and questions. S/he must be able to establish and maintain strong relationships throughout the sales cycle - both internally and externally.


    Tasks and Responsibilities

    • Articulate internal processes to external partners
    • Support ISV relationships
    • Maintain reporting and execute internal audits
    • Act as a liaison - internally and externally - to achieve results
    • Think creatively and assist in building out support functions
    • Perform other tasks as needed

    Skills and Experience

    • Integrated payments experience is a required
    • Must be self-motivated with a proven track record in the technology industry
    • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
    • Must possess strong presentation skills and be able to communicate professionally in written and oral communication
    • Organized and able to eliminate sales obstacles through creative and adaptive approaches
    • Extreme attention to detail
    • Ability to think outside the box while also being process oriented
    • Location

      Denver, CO

    • Type

    • Salary

    • Interested in this position?

  • Implementation Specialist

    The Implementation Specialist is responsible for executing new software integrations with prospective channel partners and diagnosing issues throughout the integration process. S/he will provide ongoing, post-integration support as an escalation path for independent software vendors (ISVs). The Implementation Specialist must be able to articulate technology and processes to both business and operational users, while proactively managing the integration process and ensuring timely delivery throughout.

    Tasks and Responsibilities

    • Support new integrations - including configurations, testing and troubleshooting
    • Maintain new ISV pipeline and deliver to target go-live dates
    • Act as a liaison - both internally and externally - to achieve results
    • Think creatively and assist in diagnosing issues
    • Perform other tasks as needed

    Skills and Experience

    • Integrated payments experience is preferred
    • Technical background or inclination is required
    • Must be self-motivated with a proven track record in the technology industry
    • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
    • Organized and analytical; able to eliminate sales obstacles through creative and adaptive approaches
    • Extreme attention to detail
    • Location

      King of Prussia, PA Denver, CO

    • Type

    • Salary

    • Interested in this position?

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